May 21 2011

How to Solve the Error: “Uploaded in Wrong Format”

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Thanks to Kikbo for letting me borrow her lovely artwork for a demonstration!

A lot of people are having this problem, where they try to upload their picture and they are getting an error message that your upload is not formatted correct.

1. Check that you’ve saved your work as a .png and it has a transparent background (see my other tutorial)
2. You’ve over-lapped or removed some of the border somewhere along the way and here is how to fix it.

This tutorial is in Photoshop but it works exactly the same way in GIMP.

There is the spot right up top where the background was removed.

So we open up our golden apple frame.

Select the ENTIRE frame, then copy & we’re going to paste it back over our original work.

All fixed!
Now we can save this and submit it to the black pearl!

Good Luck!

12 responses so far

12 Responses to “How to Solve the Error: “Uploaded in Wrong Format””

  1. Icekit34on 01 Jun 2011 at 5:27 pm

    Just wondering, if you don’t have Photoshop or Gimp is it still possible to do it? Thanks! Cool website by the way, very helpful!!

  2. Jessicaon 04 Jun 2011 at 1:12 pm

    Unfortunately, I don’t think so. I’m not too familiar with it, so I could be wrong. I believe some people draw it on paper and color it. Once it’s done, they scan it to the computer to upload.

  3. Starrypokeon 07 Sep 2011 at 4:42 pm

    You can go to if you don’t have an program installed on your computer. As long as you have Flash, you can draw directly online in the amazing online Photoshop. I use it to make all my coats, even though I have Gimp because I like Pixlr better. :)

  4. HorseLover665on 14 Oct 2011 at 9:29 pm

    Has anyone ever heard of I was wondering If it is any good?’



  5. Zoeyon 05 Jul 2012 at 2:31 pm

    Hi. I was wondering if you could help me – i can’t seem to upload my coat, it always says “Your coat does not use the compulsory format (display format for the Golden Apple, for Helios’ Ray)” and I’ve checked over many times that my file format is .png, and i’ve shrunk and enlargened my coat many times, yet it still won’t work. I’ve also tried many times to upload the coat with a frame AND without a frame- and it will won’t work. Please please please get back to me ASAP, i need to be able to upload it before tomorrow. if you can email me, then i can give you my coat and you can check over it? please? Thanks! :)

  6. Diamond4on 24 Jul 2012 at 3:32 am

    How do you BLUP a horse?
    Please get back to me ASAP!
    On howrse my username is Diamond4 so you can check out my page and message me there.

  7. Jessicaon 24 Jul 2012 at 5:48 pm

    I’m pretty sure it’s listed under Tips > Key to Training Your Horse ;)

  8. Brookon 01 Nov 2012 at 4:04 pm

    #Zoey I have the same problem someone please help!! 2 days left before the black pearl is gone.

  9. horseluvr57on 02 Nov 2012 at 7:36 am

    it still won’t upload!

  10. Personon 16 Mar 2013 at 8:48 pm

    Hey, I’m using to make a golden apple coat and I know that you have to download a template or something, and I was wondering if anyone could tell me how to download the template or whatever into pixlr so that I can start the coat. Thanks to anyone who can help me :)

  11. Kateon 19 May 2013 at 10:57 am

    how many pixels is the golden apple template?

  12. turkey!on 02 Feb 2014 at 5:26 pm

    Up here shows how to put the pic in but how do you make it were when you can come up with the GA frame, i have tried to paste it then paste my creation, save it and send it in but it still shows that i have to use the format

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